Return Policy
Last updated: September 19, 2026
We want you to feel confident in your purchase and satisfied with your experience with My Store. This Return & Refund Policy explains the circumstances in which products may be returned, exchanged, or refunded.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unwashed, and in its original packaging. You will also need your receipt, order confirmation, or other proof of purchase.
To begin a return, please contact us through the contact information provided on our website. Returns sent to us without first requesting a return may not be accepted.
If your return is approved, we will provide instructions explaining how and where to send your package.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.
Please include your order number and, where possible, photographs showing the issue so that we can review your request and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement or refund at no additional cost to you.
Non-Returnable Items
For hygiene and sanitary reasons, certain products that have been used, washed, or opened may not be eligible for return unless they arrived damaged or defective.
We are unable to accept returns for:
- Products that have been used or washed;
- Products returned without their original packaging;
- Products damaged as a result of misuse, improper care, or normal wear and tear;
- Gift cards; or
- Items marked as final sale, where applicable.
Please contact us before purchasing if you have questions about whether a particular item is eligible for return.
Exchanges
If you would like to exchange an eligible product, please contact us and provide your order information.
Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please remember that it may take some time for your bank or credit card provider to process and post the refund to your account.
Original shipping charges are generally non-refundable unless the product you received was damaged, defective, or incorrect.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, customers are responsible for the cost of returning the product.
We recommend using a trackable shipping method when returning an item, as we cannot guarantee that we will receive packages that are lost during return shipping.
Order Cancellations
If you would like to cancel or change your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may be unable to cancel or modify it.
Contact Us
If you have questions regarding a return, refund, exchange, or this Return & Refund Policy, please contact us using the contact information provided on our website.